FAQ

How long do I have to make a return?

You have 14 days to return your order without providing a reason.

Which items can I return?

You can return all items that are in an unused and undamaged condition, in their original state.

How do I initiate a return?

Please contact our customer service and inform us that you want to make a return. We will then provide you with all the information you need to proceed with the return.

Who bears the shipping costs for the return?

The customer bears the costs for returning the goods.

How long will it take for me to get my money back?

Once we have received the returned items and verified that they are in an unused and undamaged condition, we will refund the purchase price. Refunds typically occur within 14 days after receiving the returned items.

What can I do if I received a defective item?

Please contact our customer service and inform us that you have received a defective item. We will then provide you with all the information you need to return the item and receive a refund or exchange.

How long do I have to return a defective item?

You have 30 days to return a defective item.

We hope that these FAQs help you with questions about the return policy and complaints. If you have further questions, please feel free to contact us. We are always here to assist you!

Which countries are included in the delivery area?

Our delivery area currently includes only the countries Germany, Austria, and Switzerland (DACH region).

How much are the shipping costs?

The shipping costs within Germany are a flat rate of €5.90. Shipping within Germany is free for orders over €100.

Shipping costs within the EU region are a flat rate of €19.90 and are exclusively sent via express shipping.

How long does delivery take within the DACH region?

Delivery time within the DACH region is usually 2-4 working days. However, please note that there might be delays in delivery by the shipping service provider.

Within Germany, deliveries via express shipping by DHL can be delivered the next day. For this service, we charge €19.90.

Can I have my order delivered to a Packstation?

Yes, we also offer delivery to Packstations within the DACH region.

Is delivery to a different address possible?

Yes, delivery to a different address within the DACH region is possible. Please provide the desired delivery address when placing the order.

Can I pick up my order myself?

Unfortunately, self-pickup is currently not possible. However, we deliver quickly and reliably within the DACH region.

How long does delivery take for my order within the DACH region?

The delivery time within the DACH region (Germany, Austria, Switzerland) is usually 2-5 working days. However, please note that in exceptional cases, there might be delays due to holidays or unforeseen events.

What are the shipping costs for deliveries within the DACH region?

The shipping costs for deliveries within the DACH region depend on the weight of the order and will be calculated during the checkout process. However, we strive to keep the shipping costs as low as possible.

Do you offer express shipping?

Yes, we do offer express shipping within the DACH region. However, the costs and delivery time may vary depending on the location and weight of the order.

Which shipping service providers do you use for deliveries within the DACH region?

We collaborate with various shipping service providers to ensure fast and reliable delivery. These include DHL, UPS, and Deutsche Post.

Do you deliver outside the DACH region?

Currently, we only deliver within the DACH region. However, if you live outside this region and are interested in our products, please feel free to contact us, and we will do our best to find a solution.

What happens if my order arrives damaged or incomplete?

If your order arrives damaged or incomplete, please contact us immediately. We will strive to resolve the issue as quickly as possible and provide you with a satisfactory solution.

Is there a minimum order value for an order within the DACH region?

No, there is no minimum order value for an order within the DACH region.

How long does shipping take within the DACH region?

Generally, the delivery time within Germany is 1-3 working days. For Austria and Switzerland, due to international shipping, it may take longer, typically 3-5 working days.

Can I have my order delivered to a Packstation?

Yes, we also deliver to Packstations within the DACH region.

Can I have my order delivered to a different address?

Yes, we provide the option to specify a different delivery address.

Can I pick up my order myself?

No, self-pickup is currently not possible.

Is there tracking available for my order?

Yes, once we have shipped your order, you will automatically receive tracking information via email.

Can I have my order delivered to an address outside the DACH region?

No, currently we only ship within the DACH region.

How can I contact your customer service?

You can contact us anytime via email at support@19v69-italia.com or through the contact form on our website. We will contact you as soon as possible.

What is the nature of the product?

We use only high-quality materials to ensure that our products are durable and comfortable. Our garments are soft, breathable, and pleasant to wear.

From what materials are the products made?

The materials of our products vary depending on the item. Please refer to the product description on the respective page to learn more about the specific materials.

What makes the products unique?

Our products are carefully handcrafted, making them unique in their design and craftsmanship. Each garment has its own story and is created with attention to detail.

Which payment methods does your shop accept?

We currently accept Visa, Mastercard, Amex, PayPal, and Apple Pay.

Are my payment details secure?

Yes, your payment details are secure. We use secure SSL encryption to protect your data, and we do not store any payment information on our website.

Can I pay for my order by invoice?

Unfortunately, we do not currently offer payment by invoice. However, we accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

Can I pay for my order in installments?

No, we do not currently offer installment payments.

How does PayPal work?

PayPal is an online payment service that allows you to pay quickly and securely online. You can store your payment information with PayPal and then pay easily and securely in our shop.

Do I need a PayPal account to pay with PayPal?

No, you can also pay with your credit card through PayPal without having a PayPal account.

How does Apple Pay work?

Apple Pay is a payment service provided by Apple that allows you to pay quickly and securely online. If you have an Apple device with Touch ID, you can store your payment information with Apple Pay and then pay easily and securely in our shop.

Can I change my payment method after submitting my order?

Unfortunately, you cannot change your payment method after submitting your order. Please ensure you select the correct payment method before placing your order.

If you have any further questions regarding payment methods, feel free to contact us.

Do I need to create a customer account to shop with you?

No, a customer account is optional. You can also shop as a guest and complete your order without an account.

What are the advantages of a customer account?

A customer account allows you to save your order history and delivery information, making shopping faster and easier. Additionally, you can sign up for our newsletter and receive exclusive offers.

How do I create a customer account?

You can create a customer account during the ordering process or by clicking "Sign In" at the top right of the website and selecting "Create Account."

Can I track my orders as a guest?

Yes, you will receive an order confirmation via email, which also contains a link to track the status of your order.

Can I change my delivery information after placing an order?

If you have created a customer account, you can change your delivery information at any time. If you shopped as a guest, please contact us as soon as possible to make changes.

Can I place an order as a guest and later create a customer account to view my order history?

Yes, you can create a customer account and view your order history even if you previously shopped as a guest.

Can I cancel or modify my orders?

Please contact us as soon as possible to make changes or cancellations. We will do our best to process your request before your order is shipped.

How can I delete my customer account?

Click on "Account" at the top right of the website and select "Delete Account." Please note that all your order information and personal data will be permanently deleted.

What are vouchers?

Vouchers are discount codes that you can redeem on our shop page to receive a discount on your order.

How do I get a voucher?

You can obtain vouchers on our website by signing up for our newsletter or participating in our promotions.

How do I redeem a voucher?

To redeem a voucher, enter the discount code into the "Voucher Code" field during the ordering process and click "Apply." The discount will be automatically deducted from your order.

Can I use multiple vouchers for one order?

Generally, you can only use one voucher per order. However, if you have multiple vouchers, you can use them in future orders.

How long are vouchers valid?

The validity of vouchers varies depending on the promotion or campaign. Please check the terms of the specific voucher to ensure it is still valid.

Can I give my voucher code to someone else?

Yes, you can give your voucher code to another person as long as it is still valid and you have not already redeemed it.

Can I return or exchange a voucher?

No, vouchers cannot be returned or exchanged. Please ensure that you enter the discount code correctly during the ordering process.

If you have further questions about our vouchers, please contact our customer service. We're here to help.